KUALA LUMPUR – Ctrack Asia Sdn. Bhd. (Ctrack Asia), a DigiCore Group company, played host to the first training event for resellers, distributors and partners within the Asian region. Training was attended by Silver Ridge Technologies (Malaysia), Lavinta Buana Sakti (Indonesia), Global-Tec (Singapore) and CSE Multimedia (Malaysia) which was conducted from February 7-11. Training was conducted by the DigiCore Product Support (DPS) team including Morne Combrink (Product Support Manager), Daniel Myburgh (Senior Technical Writer / Trainer) and George Bell (Software Support Engineer).

Omar Hatmi (Managing Director, Ctrack Asia) together with Mr. Morne Combrink (Product Support Manager, DigiCore) briefed the participants on the purpose and event which will become an annual event. Ctrack Asia Helpdesk was also launched at the event which will work directly with DPS in South Africa and provide support to the region. Morne continued by introducing the DPS training team followed by the purpose and overview of the training seminar.

The training was conducted on ‘train the train’ format as participants are required to return to their organizations and share the knowledge and train additional users and customers. Emphasis was on orientation of Ctrack MaXx and Online and items such as installation, configuration of the database, features, system troubleshooting and SQL script writing. Q&A was encouraged which clearly helped in clearing many doubts the participants had before this training. The knowledge and confidence gained in Ctrack MaXx and Online after the training will surely benefit the customers and distributors managed by the participants.

Awards were distributed amongst the participants at the end of the training followed by a diner. Next training scheduled is for ‘Quality Installations’ planned for April 2011

Submitted by
Tong Chee Ken Kenneth
Ctrack Support Manager
Ctrack Asia Sdn. Bhd.