We are proudly announcing Silver Ridge Secure Ctrack Helpdesk has won Silver Award in the Customer Relationship Management & Contact Centre Association of Malaysia (CCAM) Awards 2011 on 14^th October 2011, for Best New Contact Centre category, paneled by international body Frost and Sullivan. Silver Ridge Secure Sdn. Bhd, being the first GPS-embedded telematics service provider in Malaysia had registered our Helpdesk with Customer Relationship Management & Contact Centre Association of Malaysia (CCAM) as an initiative to continuously moving forward to leverage our Customer Service Etiquettes. Focusing service excellencies, we are also ensuring our customers are always equipped with professional interactions and support mechanism during every single communication throughout 24 x7 operating hours.

We are proudly announcing that Ctrack Helpdesk is operating 24×7 to provide professional support services to our current customers.

More on that, Ctrack Helpdesk is the first GPS embedded in-house support centre in Malaysia, registered with Customer Relationship Management and Contact Centre Association of Malaysia (CCAM). The initiative is to further ensure our customers’ are always equipped excellent interactions and support mechanism.

Ctrack Helpdesk Hotline: +603-23001188

Fax: +603 2300 0291

Email: vmssupport@silverridge.com.my

BRIEFING:Jose Marsal explaining the system to (from left) T.S Chan, Mohd Alwi Che Ahmad, Wong Chee Keong and Mohd Suhaimi Abdullah

WANT to track the future? You can do that now with Silver Ridge Holdings Sdn Bhd’s launch of its Global Positioning System (GPS) system, C-Track 6.

The company’s latest product is an upgraded version of the previous GPS system called C-Track 5.
Speaking at a Press conference during the launch of the new product, Silver Ridge’s Datuk Md Alwi Che Ahmad said C-Track 6 offers a combination of two essential features, which makes it even more reliable and convenient.

“The latest GPS system that we are marketing now is a combination of anti-theft and fleet tracking. It’s useful
and user-friendly. Users can now feel more secure of their vehicles and their journey to their destinations. One of the greatest things about it is we will update the maps on a regular basis. So you can imagine how convenient it is,” he said.

Manager of Digicore International, Jose Marsal told the Press that with the latest C-Track 6, it will keep a watchful eye on users’ fleet.

“C-Track GPS vehicle tracking and fleet management systems are really reliable. The systems are integrated with the latest technology in mobile communications, such as Global System for Mobile communications (GSM), General Packet Radio Service (GPRS) and Satellite Communication, and GPS. The new product provides a holistic solution for its users,” he said.

Established in 2007, C-Track Malaysia is a provider of fleet management solutions including GPS, Geographic
Information System (GIS) and Internet technologies and is currently involved in providing services to some of the largest corporations in Malaysia and Singapore.

Moreover, C-Track Malaysia is partnered with DigiCore Group, a global company with over 20 years experience in the development and implementation of end-to-end vehicle tracking and fleet management solutions.

A wholly owned subsidiary of Silver Ridge, C-track Malaysia is a business unit of Silver Ridge Technologies Sdn Bhd and was formed as part of Silver Ridge’s diversification strategy into telecommunications related software and solutions focused on location based services.

C-track Malaysia is also geared towards creating solutions which deliver maximum performance and control over customer assets such as Visible Short-term Return on Investment,

Competitive Hardware costs, Increased Fleet Productivity and Performance, and Enhanced Safety through vehicle tracking and recovery.

Its key clients include Sime Darby Sdn Bhd, Pos Malaysia and MISC Bhd.

(*Source: Malay Mail)