Services

C-track Fleet Management Solutions is recognized as the most comprehensive, user friendly and complete GPS Tracking System in the Fleet Management Industry.

Our value propositions are as follows:

  • State of the art Web and Client based fleet management architecture.
  • Complete Features – We cater customer requirement from locating a vehicle up to accident reconstruction analysis.
  • Over 30 Management and Operation Report PLUS Customize Report hence automatically send via email daily, weekly and monthly.
  • Scalable data distribution system geared towards seamless integration of fleet management technology, providing data anytime, anywhere

-    Interface to back end application-ERP, planning or scheduling systems – SAP, Flo, I2, FREDD, Paragon

-    Integration to Third Party Application – Scanner, Barcode, MDT, etc

  • Service Driven – 24 x 7 Internal Customer Support Department. A well highly trained and experiences have been recruit to escalate alerts up to recovering the vehicle.
  • Reliability driven by

-  Years of field experience through significant projects, large install base & wide geographic   deployment.      Ready Made Application and

-   Management Tools. Save time and Money!!

Information Bureau Overview

The Bureau provides two primary services, namely:

  • Fleet, Risk and Reporting Management
  • Stolen Vehicle Monitoring & Recovery

This division monitors vehicles and fleets, producing customer required reports as well as managing the recovery of hijacked or stolen vehicles on a 24/7/365 basis. Staffing resources are planned on vehicle growth and signed contract requirements and can cater for various international languages if a contract so requires. New staff members are employed and fully trained to perform all related functions before functioning operationally. This training is comprehensive and includes operational aspects such as monitoring, reporting, recovery management and technical support for Ctrack software and hardware products.

Fleet, Risk and Reporting Management

The Bureau provides an extensive 24/7/365 proactive Fleet, Risk and Reporting Management Service. The Bureau has an outstanding, fully trained team that is experienced in planning, implementing and the successful delivery of Fleet Management solutions worldwide. With a thorough knowledge of the industry, the Bureau understands the customer’s complex requirements and will implement solutions and procedures, in collaboration with the customer, to minimise risks and maximise return on investment in order to assist the customer to meet their objectives and positively contribute to the growth of their business.

This service allows customers the freedom to concentrate on their core business, whether you are a small fleet looking to grow, or a larger fleet needing to optimise the performance of the business, and to have access to fleet management information on a daily, weekly or monthly basis without setting up their own control room and spending unnecessary time and money on employing additional resources to perform this function.

Our extensive services include the following:

  • Analysis and drafting of standard operating procedures to provide a Fleet, Risk and Reporting Management Service within the specific requirements of the customer.
  • Gathering of vital information regarding every customer to allow access and provide information on any vehicle and/or trailer, whether it is for risk or management purposes.
  • Setting up and monitoring of areas and routes in any location across the Malaysia and the region.
  • Changing and management of required parameters on units over-the-air at any given time.
  • Quality control management of units that include daily health checks, arranging the repair of faulty units and upgrading of unit firmware over-the-air after the release of new firmware.
  • Proactive monitoring of trips and exceptions.
  • Real-time reporting of exceptions via e-mail, SMS or by telephone to the responsible fleet manager where required.
  • Record and store all fleet management data, correspondence and conversations for audit purposes at any given time.
  • Recovery of stolen, hijacked or missing vehicles.
  • Downloading and forwarding of customer-selected Ctrack reports on a daily, weekly or monthly basis.
  • Detailed reports for each incident that include hijackings, thefts and/or accidents. These reports also provide in-progress or resolved status and reviews and analysis of the specific incidents.

Our SVR services include the following:

  • Protocols for alarm monitoring, response and reporting are pre-defined by clients and enforced by the Bureau. The Bureau consults with clients to create escalating response protocols, which can easily be modified if necessary. Protocols and systems are pre-determined so that key personnel can be reached at the office, at home or on the road.
  • Immediate implementation of the response protocol, which includes contacting key personnel or the authorities identified by the client, in the specific order specified by the client when an exception alarm is received.
  • Activation of recovery teams and monitoring of the recovery process until the vehicle is recovered or the search is called off
  • Safeguarding of the vehicle until the customer collects or requests that the vehicle must be towed away.
  • Free towing of recovered vehicles and storage at a safe venue, should it be requested by the customer. Storage fees will only be charged after 24 hours of storage.
  • Detailed reports for each incident that include hijackings, thefts and/or accidents. These reports also provide in-progress or resolved status and reviews and analysis of all SVR related incidents.